Tupperware Warranty

All Tupperware products carried under the Tupperware Trademarks are guaranteed by Tupperware Brands to perform under normal domestic use for the lifetime of the product. Tupperware will replace, free of charge, any Tupperware product, or any part that, under normal domestic use, shows a manufacturing defect.

Frequently Asked Questions about Tupperware's Warranty

Since 1st July 2020, due to the COVID-19 pandemic, Tupperware's replacement process has gone digital! There is no longer a need to bring down all the parts and queue up for them to be reviewed without knowing if they are eligible for replacement. Now, you just need to submit your requests online, wait for approval and notification that your item(s) is/are ready for collection! You can then bring the approved parts down with the claim number to do the exchange. 

Can I just walk in to do my Tupperware replacement?

No, you will need to submit an online request with the relevant information including photos and wait for approval and then for the item to arrive at the Singapore service center before you can head down with the faulty item(s) to perform an exchange.

How to do the Tupperware warranty claim?

Please refer to the Tupperware e-claim guide here or watch the video below.

How to find the mold number on the product?

Every Tupperware® brand product has a two-part number stamped into it. The first few digits (before the dash) is the mold number.

Where is the Tupperware service center located at?

Address
1 Irving Place,
#02-06, THE Commerze@Irving
Singapore 369546

Operating hours:
Mon to Fri
11am to 6pm (1pm to 2pm lunch)
Saturday
11am to 3pm (1pm to 2pm lunch)
Closed on Sundays and public holidays

How to contact the service center if I have questions?

Please note that these contact details are only for warranty related issues:

Mainline: +65 69748091
WhatsApp: +65 87420615
Email: amconnectservices@gmail.com

Is there any Tupperware for sale at the service center?

No, they do not. However, you can download this Tupperware Shop App to purchase genuine Tupperware securely from the official Tupperware Shop.

Alternatively, you can visit this Tupperware Online Shop.

Can accidentally damaged Tupperware be replaced?

Negligence is not covered under Tupperware's lifetime warranty so the claim will not be approved. You can purchase the replacement part, provided it is still in production. Spare parts can be purchased from the Tupperware Shop App or Tupperware Online Shop.

I have lost the broken part, can I still get it replaced?

Unfortunately, if you have misplaced the part, it will not be possible for Tupperware to verify that you owned that product. Tupperware will also need to use the part to assess if the type of fault is covered under warranty.

Tupperware warranty claim portal seems to be down

Sometimes, especially the weekends, we are aware that the Tupperware IT team performs regular system maintenance that affects their website, including the claims portal. Please try again on Monday!

Tupperware Warranty eClaim Guide

If this is your first time doing the electronic claim, you’ll need to register for an account. This is not the same as your Tupperware membership account (if you have one). 

How to register for an account for Tupperware warranty claim?

  • Tick to agree the Terms & Conditions and click Register

How to submit the Tupperware warranty claim request?

  • Go to Tupperware Singapore Warranty Claim Portal if you have not done so
  • Click on Claim your warranty
  • Click on Login in Existing User column
  • Login using the account that register earlier
  • Click on Claim a Warranty
  • In Step 1. Mold/FG/Batch No., you are required to input the Mold/FG Number:

How to find the mold number on the product?

Every Tupperware® brand product has a two-part number stamped into it. The first few digits (before the dash) is the mold number .

  • In Step 2. Defective Item Photos, please do upload photo of defective item in 3 different angle (Full View of the product, Close-up view of the defect & Close-up view of the mold number)
  • In Step 3. What’s wrong with your product?, please input the reason and description for the warranty claim.
  • Upon complete, tick to agree on the Terms and Conditions and click Submit
  • You will receive email notification as below (Note: please do check your junk mail if you did not receive it in your inbox)

If you're still unsure, do check out the video guide below!